Easy Returns

Hassle-Free 30-Day Return Guarantee

We want you to be happy with your order. If something isn’t right, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn and unused

• Unwashed

• In the same condition in which you received it

• In its original packaging, if available

• Accompanied by your order number or proof of purchase

To start a return, contact us at contact@poorlyraised.com.

If your return is approved, we’ll send you return instructions and, for eligible U.S. returns, a prepaid return shipping label.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

For eligible returns within the United States, Poorly Raised will provide a prepaid return shipping label at no additional cost to you.

Simply use the label provided and follow the return instructions we send you.

Original shipping charges paid when placing your order are non-refundable unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

For international returns, contact us at contact@poorlyraised.com for return instructions and available return options.

Damages and Issues

Please inspect your order when it arrives.

If your item is defective, damaged, misprinted, or you received the wrong item, contact us as soon as possible at contact@poorlyraised.com and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

We’ll review the issue and provide the appropriate replacement, refund, or other resolution at no additional cost to you.

Please do not return a damaged, defective, or incorrect item unless we specifically instruct you to do so.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or customized products made specifically to your specifications

• Gift cards

• Items that have been worn, washed, used, altered, or damaged after delivery

Please contact us if you have questions about whether your item is eligible for return.

Sale and promotional items are eligible for our standard 30-day return policy unless they are specifically marked as Final Sale at the time of purchase.

Exchanges

Need a different size or item?

The fastest option is to return your original item and place a new order for the size or product you want.

Once your return is received and approved, your refund will be processed according to the terms below.

European Union 14-Day Cooling-Off Period

If your order is shipped to a consumer in the European Union, you may also have a legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable EU consumer protection laws.

Return shipping arrangements and costs for EU statutory withdrawals will be handled in accordance with applicable law and the information provided at the time of purchase.

Nothing in this return policy limits any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges are generally non-refundable unless:

• The item arrived damaged or defective

• You received the wrong item

• We made an error with your order

• Applicable law requires otherwise

Please remember that your bank or credit card company may require additional time to process and post the refund after we issue it.

If more than 15 business days have passed since we approved your refund, contact us at contact@poorlyraised.com.